Contact Us
We’re here to help! If you have any questions, concerns, or need assistance with our app, please don’t hesitate to reach out to us.
Email Support
For general inquiries, technical support, or feedback: Email: idle.system.company@gmail.com
We typically respond to email inquiries within 24-48 hours during business days.
Frequently Asked Questions
What should I do if my in-app purchase didn’t complete successfully?
If you’re using an iOS device, please try tapping the “Restore Button” on the item purchase page to see if your items can be restored. If the items still don’t appear, or if you’re using an Android device, please contact us at idle.system.company@gmail.com with your purchase receipt attached. For Steam purchases that failed, please include your 17-digit Steam ID when contacting us at the same email address.
How do I report a bug or issue?
Please email us at idle.system.company@gmail.com with a detailed description of the issue, including:
- Device model and iOS version
- Steps to reproduce the problem
- Screenshots (if applicable)
How do I provide feedback or suggestions?
We welcome your feedback! Please send your suggestions to idle.system.company@gmail.com or join our official Discord community at https://discord.gg/yNvdRPxNBh to share your thoughts and connect with other players.
Deleting Your Account and Data (Idle Minertia)
Delete your account and all related data
Email us from your registered email address with the subject “Account deletion request.” After we verify your request, we will delete
your account and its related data (display name, account ID, save data, and the equipment build shared through Nether Companion).
Delete only your shared information (and keep your account)
If you only want to remove the information shared through Nether Companion (display name, player ID, and equipment build), email us at the same
address. Note: turning sharing “off” in the app stops any further sharing, but information that has already been uploaded can only be removed by
emailing us this request.
What is deleted, and how long we keep it
- Data covered: display name, player ID (account ID), equipment build, and save data.
- We delete the data within 30 days after we confirm your request.
- Data we are legally required to retain (such as purchase records) is kept for the period required by law.